SJP Shipping Logistics has you covered whether you’re shipping via air or sea.

Once your package is delivered to our warehouse in Florida, it will be updated in our system within 24 hours. Your package will then arrive in Jamaica within 1–3 days.

Air shipments occur five times per week, Monday through Friday. Should there be any delays, we will inform our customers immediately.

All packages should be collected within 5 days of their arrival in Jamaica. A $150 daily storage fee will be applied to any package left uncollected for more than 5 days. Packages left uncollected for more than 30 days will automatically be put up for auction by SJP Shipping Logistics to recover outstanding freight and clearance fees.

Customs duties are determined by government regulations and apply to certain imported goods. To avoid these charges, ensure that the value of your package remains under USD $100, subject to applicable customs regulations and exemptions.

After your package arrives at our Florida warehouse, it typically takes up to 24 hours to be updated in our system. If your package has not been updated within 48 hours (2 days), please contact us as soon as possible so we can assist you.

Packages processed through Jamaica Customs may undergo inspection by customs officers to verify that the contents match the information provided on the invoice. Following inspection, packages are securely resealed with tape before continuing through the shipping process.

Yes. An invoice is required for every shipment. Providing an invoice ensures accurate processing and compliance with customs regulations. It also helps verify the contents and value of your package, allowing for a smoother shipping and delivery process.

Your invoice should include the following information:
• Payment details.
• A clear description of each item purchased.
• A breakdown of the cost of each item.
• The total cost of the order.
• The package tracking number.
• The order number. Important: Failure to provide your invoice on time may result in additional fees or delays in processing your shipment.

Packages received without the correct courier code or assigned identification number may be classified as unknown shipments. A $600 unknown shipment fee will be charged per package if this occurs. Always double- check your shipping information before completing an order. To prevent additional charges or delays, ensure that your shipping address includes all required information, including:
• The correct warehouse address.
• Your courier code (e.g., SJP).
• Your unique customer identification number assigned by SJP Shipping Logistics.

Yes. Packages that are improperly labelled or addressed may not be accepted by the warehouse. The warehouse reserves the right to reject or dispose of shipments containing inaccurate, incomplete, or incorrect shipping information. To avoid these issues, always ensure that your shipping address and customer details are correct before placing an order.

If your package's weight does not fall exactly within a defined weight category, the shipping rate will be calculated using the next applicable weight bracket. Example, If your package weighs 3.46 lbs, you will be charged for 4 lbs. This means that package weights are rounded up to the next whole pound for billing purposes.

All delivery requests must be submitted at least 24 hours in advance to allow sufficient time for scheduling and preparation. Any same-day delivery requests received will be scheduled for the next business day.

CONDITIONS APPLY.
For additional information or assistance with arranging a delivery, please contact us via WhatsApp. WhatsApp: (876) 202-2078

Customers shipping self-packed packages are required to provide the following documentation:
1. A copy of the sender's valid identification (ID).
2. A copy of the receiver's valid identification (ID).
3. A detailed description of the contents of the package.
4. A detailed receipt showing the items being shipped.

ACTION REQUIRED:
Both ID documents must be shared prior to shipping any self-packaged items to our WhatsApp line, along with the contents of the package and a detailed receipt of the items to be shipped. Without the required identification documents and supporting information, self-packed packages will NOT be shipped to Jamaica.